Western Digital has apparently taken its My Cloud shopper cloud and backup service offline because of a hack of the corporate’s techniques final week.
WD stated Monday that on March 26 it recognized what it referred to as “a network security incident involving Western Digital’s systems” that concerned an unauthorized third get together gaining entry. WD stated that it’s working with legislation enforcement and outdoors safety specialists, however that the investigation remains to be in its early levels. The hacker took information, WD stated, however WD remains to be working to find out what and the way a lot of it was leaked.
Sadly for patrons, WD’s remediation strategies entails “taking systems and services offline,” the place acceptable. That appears to have included WD’s My Cloud service, which was fully down as of press time.
“Western Digital is currently experiencing a service outage impacting the following products: My Cloud, My Cloud Home, My Cloud Home Duo, My Cloud OS5, SanDisk ibi, SanDisk Ixpand Wireless Charger,” the corporate stated on April 2. “We are working to restore service. We apologize for any inconvenience. Next update will be posted on Monday, April 3.”
As of press time, WD had not posted an replace on April 3.
WD’s My Cloud has existed for over a decade, offering a non-public different to Google Drive, Microsoft OneDrive, Field, and different shopper and enterprise providers. Sadly for Western Digital, the transition from spinning onerous drives to SSDs affected the corporate’s enterprise over the previous few years, and the present downturn within the PC market didn’t assist. SSD costs have additionally fallen. That has shifted income to WD’s cloud providers like MyCloud. In January, WD stated that cloud providers represented 39 % of whole income, which fell 36 % from a yr in the past. (Cloud revenues fell the identical quantity.)
Sadly, it doesn’t appear like WD’s books will profit from this, both. “While Western Digital is focused on remediating this security incident, it has caused and may continue to cause disruption to parts of the Company’s business operations,” it stated.
When will My Cloud be again on-line? WD hasn’t stated, however the future nonetheless seems very unsure for the time being. On one hand, WD says that “as part of its remediation efforts, Western Digital is actively working to restore impacted infrastructure and services.” On the opposite, the corporate says it nonetheless plans to “take additional steps where appropriate.” To us, that appears like a really formal, very official approximation of: “We don’t have any idea what’s going on right now, but we’re doing our best.”
